Letlhakeng Nature Reserve - Refund Policy

At Letlhakeng Nature Reserve, we aim to provide an unforgettable experience for all visitors. We understand that plans may change, and we offer the following refund policy for activities and campsite bookings:

Refund Eligibility

• Cancellations by the Reserve: If Letlhakeng Nature Reserve cancels an activity or campsite booking due to unforeseen circumstances (e.g., weather conditions or safety concerns), guests will receive a full refund or the option to reschedule.
• Guest Cancellations: For cancellations made by guests:
  • Campsite Bookings: Cancellations made more than 7 days before the scheduled date will qualify for a full refund. Cancellations made less than 7 days in advance will be refunded 50%. No refunds will be issued for cancellations made within 24 hours of the booking.
  • Day Trips & Activities: Cancellations for day trips and activities (bird watching, walking trails, self-drive safaris, etc.) made at least 48 hours in advance will be eligible for a full refund. No refunds will be issued for cancellations made less than 48 hours before the activity.

Non-Refundable Items

• No-Show: Failure to arrive for a booked activity or campsite on the scheduled date without prior cancellation will not qualify for a refund.
• Late Arrival: Guests arriving late for activities may not be able to participate in certain portions, and no partial refunds will be issued.

Refund Request Process

• How to Request a Refund: To request a refund, please contact our reservations team with your booking details. Refunds will be processed to the original method of payment.
• Processing Time: Approved refunds will be processed within 7-10 business days.

Rescheduling Options

• Guests wishing to reschedule their activity or campsite booking must do so at least 48 hours in advance. Rescheduling is subject to availability and may incur additional charges depending on the new date selected.